When Caroline Caselli was a social worker in San Francisco working with homeless families not long ago, she noticed something odd. “They were getting pulled off the affordable housing list much more often than people who were already in stable housing,” she says. What she discovered was that, while property managers were required to contact people on that all-important list every year, those individuals who didn’t respond were simply removed from the roster.
Of course, that made it really hard for homeless people, who generally lacked a way of receiving those notifications. “It was crazy,” says Caselli. Also many property managers didn’t want to accept online applications, to avoid potential additional compliance steps.
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