Early Intervention Tackled on Three Fronts

Led by Wentworth Community Housing, the Nepean Blue Mountains (NBM) Tenancy Support Service (TSS Project) began in 2014 as an innovative project developed within a changing homelessness services landscape. The project demonstrates the importance of partnerships, and together with Wentworth incorporates work by Platform Youth Services, The Gender Centre and Lithgow Community Projects (LCP).

Who does TSS service? TSS aims to prevent people at risk of eviction from losing their tenancy and becoming homeless. The target group for the service is tenants whose private rental tenancy is at risk, including young people, singles and couples, and families with children. With a focus on Western Sydney, the TSS project operates throughout the NBM Family and Children Services (FaCS) District covering Penrith, Hawkesbury, Blue Mountains and Lithgow local government areas (LGAs).

TSS is uniquely focussed in that early intervention is not entirely client-facing. The service operates across three fronts:

  • working directly with people to stabilise and sustain their tenancy
  • engaging landlords and property managers to work under shared value principles
  • building skills across the Specialist Homelessness Service (SHS) workforce.
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