Evaluation of Housing SA’s new service delivery model

In 2013, Housing SA released the Housing SA Blueprint as a future strategy to deliver a modern, connected, multi-provider housing and homelessness system. The Practice and Placement Project was established under the Blueprint to drive Housing SA’s delivery reform including the New Service Delivery Model (NSDM). The recently released evaluation of the NSDM resulted in 10 key findings including:

  • Housing SA is building capability to ensure private rental customers are better supported
  • Housing SA is building capability amongst service staff through training and recruitment
  • The NSDM provides an effective service approach to address current customer need and cater for future customer scenarios

The evaluation finds that the NSDM is having a positive impact for Housing SA customers, and provides an effective service approach for a changing customer base. To view the NSDM evaluation click here.